My account

Creation/Connection/Disconnection

• How do I create an account?
• Logging in/out of your customer space

Modifications

• How do I edit my personal information?
• Manage my address book

Password

• I have forgotten my password
• I want to change my password

Newsletter

• I want to unsubscribe from the newsletter
• I want to subscribe to the newsletter

I would like to place an order

Home delivery

• How are the delivery costs calculated?
• Can you deliver in store?
• My delivery address is different from my billing address.
• How long does it take to deliver my order?
• Do you deliver to higher floors?
• Can I choose my delivery date?
• See all 7 articles

Payment

• Which payment methods are available on the website?
• When will I be charged?
• Is the site secure?
• How can I pay in instalments?

Basket

• Is the product in stock if it is in my basket?
• Is it possible to place an order over the phone?
• How long is my basket reserved for?

Product

• Where can I find a product reference number on the website?
• Where can I find the product specifications?
• Can I reserve items?
• I can't add an item to my basket
• How can I know if a product is in stock?
• How can I search for a product on the website?
• See all 11 articles

Using a promotional code

• How can I use a promo code?
• How can I get a promotional code?
• Do you hold sales?

Company / Professional

• Can I be exempt from VAT?
• How can I contact the sales department?
• Can I pay by administrative payment order?
• Do you offer discounts for professionals?

I have a question about my order

Track my order

• I had a technical problem during the payment process, how do I know if my payment was processed?
• How can I track my order?
• My package shows up as delivered, but I didn't receive it
• What should I do if my delivery address is incorrect?
• There is an issue with my order tracking, what should I do?
• I have not collected my order within the time period and it was returned to you, how can I get it back?
• See all 10 articles

I have received my order but I have a problem

• Certificate of reservations
• What should I do if I have received an incomplete order?
• What should I do if I received a product that I did not order?
• What should I do if I receive a damaged product/package?
• I refused my order because it was damaged, what should I do?

Return / Refund

• Can I exchange a product which is unsuitable?
• Where can I find information about my refund?
• How can I cancel my order?
• Should I have to pay for the return delivery costs?
• When will I receive my refund?
• The product is not suitable, I would like to request a refund

My documents

• Where can I find my invoice?
• Letter of dispute template
• Remarks/Observations Template

Warranty / After Sales Service

Terms of guarantee

• How long is the Atmosphera warranty?
• What does the warranty cover?

My product is defective I want to make a complaint

• What type of photo should I send in my claim?
• How can I submit a claim to the after-sales service?
• I have several damaged products, should I have to make several claims?
• The after-sales service has requested photos, where should I send them to?
• How can I order spare parts?

My product is defective, I have a question about an ongoing claim.

• I have not received a reply to my claim
• How can I know if my claim is being processed?
• I received a voucher from the after-sales service, how do I use it?

Our products

Our products

• Where can I see Atmosphera products in person?
• Do you have information about the availability of your products in Atmosphera® stockists?

Atmosphera

• Where can I find a list of stockists in my local area?
• Can I order a paper catalogue?
• I am a professional and I would like to chat with the sales or marketing department at Atmosphera

Customer service

Opening hours and contact

• How can I contact the customer service?
• What are the customer service opening hours?

Click & Collect

More information on Click & Collect

• How do I know when my product is ready in store?
• How long will my product be available in the store?
• How do I exercise my right of withdrawal on a product delivered in store?