Skip to main content
Logo
  • Return to the site
English (GB) Deutsch Español Français
Contact us
English (GB) Deutsch Español Français
  1. ATMOSPHERA
  2. I have a question about my order

I have a question about my order

Track my order

  • I had a technical problem during the payment process, how do I know if my payment was processed?
  • How do I track my order?
  • My package shows up as delivered, but I didn't receive it
  • What do I do if my delivery address is incorrect?
  • There is an issue with my order tracking, what should I do?
  • I did not collect my order within the time period and it was returned to you, how do I get it back?
  • See all 10 articles

I have received my order but I have a problem

  • What should I do if I have received an incomplete order?
  • What should I do if I received a product that I did not order?
  • What should I do if I receive a damaged product/package?
  • I refused my order because it was damaged, what should I do?

Return / Refund

  • Can I exchange a product which is unsuitable?
  • Where can I find information about my refund?
  • How do I cancel my order?
  • Do I have to pay for the return delivery costs?
  • When will I receive my refund?
  • The product is not suitable, I would like to request a refund

My documents

  • Where can I find my receipt?
  • Letter of dispute template
  • Remarks/Observations Template
Logo
Discover and share our products among a wide range of Furniture, Lighting, Wall decoration, Rugs. Unleash your decorative power with Atmosphera!
In regards to
  • Distributors
  • Our Website
  • The Brand
Information
  • Legal Notice
  • CGV

Atmosphera is a brand of the JJA group.
Enter your search or keywords