What should I do if I receive a damaged product/package?

If you receive a damaged product and/or package, please contact our customer service team as soon as possible.

1 - Log in to your customer account.

2 - Click on Contact  to submit a request:

3 - Go to our contact form "I have a question about a past order" in the sub.ject line , indicate "I received my order"  and "A product is damaged" for the reason of the claim.


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4 - Complete the form:

5 - Note down if any remarks/observations were made during delivery and attach this email, and photos of your damaged product(s)/package(s), to your claim.

You can check out the article > Remark/Observation Email Template

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6 - Click on Submit:


7 - A message confirming that your request has been sent will appear on the top right-hand side of your screen:

8 - You will see a summary of your claim and a claim number.

> The customer service team will get back to you within 24 to 48 business hours.




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