If you refuse your order upon receipt, your package will be automatically returned to us.
Please let our customer service team know if you would like to be sent a new package (depending on available stock) or receive a refund.
1 - Log in to your customer account.
2 - Go to our contact form, "I have a question about a past order" in the subject line, select "I did not received my order" and "I refused my order because the packaging or the product was damaged" for the reason of the request.
3 - Complete the form and provide the reference number of the product(s) you refused in the description box.
4 - Note down any remarks or observations and attach this email to your claim, then click on Submit.
You can check out the article > Remark/Observation Email Template
5 - A message confirming that your claim has been sent will appear at the top right-hand side of your screen:
6 - You will see a summary of your claim and a claim number.
> The customer service team will get back to you within 48 business hours.