What should I do if I received a product that I did not order?

In the event that the product received is not what you ordered, please contact our customer service team as soon as possible to let them know what products were received/not received.

1 - Log in to your customer account.

2 - Go to our form "I have a question about a past order" in the subject line , select "I received my order" and "This is not the product I ordered" for the reason for the request. 

submit this is not the product that I ordered.jpg

3 - Complete the form and in the description box, note down the products you received/did not receive.

You can add attachments if you want or if it is required.


4 - A message confirming that your claim has been sent will appear at the top right-hand side of your screen:

5 - You will see a summary of your claim and a claim number.

> The customer service team will get back to you within 24 to 48 business hours.

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