In the event that the product received is not what you ordered, please contact our customer service team as soon as possible to let them know what products were received/not received.
1 - Log in to your customer account.
2 - Go to our form "I have a question about a past order" in the subject line (1), select "I received my order"(2) and "This is not the product I ordered" for the reason for the request. (3)
3 - Complete the form and in the description box, note down the products you received/did not receive.
4 - Note down any remarks or observations and attach this email to your claim, then click Send.
You can check out the article > Remark/Observation Email Template
5 - A message confirming that your claim has been sent will appear at the top right-hand side of your screen:
9 - You will see a summary of your claim and a claim number.
> The customer service team will get back to you within 24 to 48 business hours.