What should I do if I have received an incomplete order?

What should I do if I have received an incomplete order?

You have received an incomplete order:

> Firstly, please check track your order to see if there is still a package to be delivered. For orders made up of several packages, they may not be delivered at the same time.

> If you have received the correct number of packages indicated, please contact customer service.

1 - Log in to your customer account.

2 - Go to our contact form, "I have a question about a past order" in the subject line (1), select "I received my order"(2) and "My order is incomplete" for the reason for the request. (3)


3 - Complete the form and provide the reference number of the product(s) you refused in the description box.


4 - Note down any remarks or observations and attach this email to your claim, then click Send.

You can check out the article > Remark/Observation Email Template


5 - A message confirming that your claim has been sent will appear at the top right-hand side of your screen:


9 - You will see a summary of your claim and a claim number.


> The customer service team will get back to you within 24 to 48 business hours.

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