What should I do if I receive a damaged product/package?

What should I do if I receive a damaged product/package?

If you receive a damaged product and/or package, please contact our customer service team as soon as possible.

1 - Log in to your customer account.

2 - Click on Contact (at the bottom of the home page) :


3 - Click Send Request.


4 - Go to our contact form "I have a question about a past order" in the subject line (1), indicate "I received my order" (2) and "A product is damaged" for the reason of the claim (3).


4 - Complete the form:


5 - Note down if any remarks/observations were made during delivery and attach this email, and photos of your damaged product(s)/package(s), to your claim.

You can check out the article > Remark/Observation Email Template


6 - Click SEND :


7 - A message confirming that your request has been sent will appear on the top right-hand side of your screen:


8 - You will see a summary of your claim and a claim number.


> The customer service team will get back to you within 24 to 48 business hours.

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