How do I order spare parts?

To order spare parts, please contact our customer service team:

1 - Log in to your customer account.

2 - Click on Contact (at the bottom of the home page) :


3 - Click Send Request :


4 - Select "I have a faulty product, I would like to contact the after-sales service"


5 - Complete the form:


NB : If you have your product manual and the spare part is identified in it, please specify the reference number of the desired part in the description box of your request.

6 - Attach one or more photos of your product or the relevant part.


7 - Click SEND :


8 - A message confirming that your request has been sent will appear at the top right-hand side of your screen:


9 - You will see a summary of your claim and a claim number.

> The after-sales service will reply within 72 hours (on average).

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